Commonwealth Albert - The Albert Payment App

Commonwealth Albert

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26 Commonwealth Bank Albert User Guide

The

Payment

app

Table of Contents

Default Chapter3
- Table of Contents3
Introducing Albert4
Getting Started6
- Getting to Know the Hardware6
- Finding Your Way Around7
- Using Albert8
Working with Albert10
- Powering Albert10
- Charging Albert10
- Changing the Receipt Roll11
- Recognising Albert's Alerts12
Customising Albert13
- Choosing Display Features13
- Customising Sounds13
- Setting up Communications13
- Connecting an Email Account14
- Changing Passwords14
- Forgotten Manager Password15
- Accessing Other Options16
- Notifications and the Quick Settings Menu16
Accessibility17
- We're here to Help17
- Accessible Mode18
- Learn How to Use the Solution18
- What if My Customers Are Uncomfortable Using the Accessible Mode24
Caring for Albert25
- Caring for Your Device25
The Payment App26
Getting Started27
- Getting to Know the Payment App27
Customising the Payment App29
- Access Settings29
- Payment App Options30
Accepting Payments31
- Processing Card Payments31
- Processing Mail or Telephone Order (MOTO) Payments33
- Cancelling Payments34
- Viewing, Printing and Emailing Receipts35
Cashout Transactions36
- Entering the Cashout Amount36
- Processing the Cashout Transaction37
Processing Refunds38
- Entering the Refund Details38
- Processing Card-Present Refunds39
- Processing Mail or Telephone Order (MOTO) Refunds40
- Cancelling Refunds41
Tips and Split Bills42
- Adding Tips42
- Creating Tips Reports43
- Splitting Bills44
Tracking Transactions46
- Viewing Transactions46
- Creating a Daily Totals Report47
- Finding a Specific Transaction48
Tracking Shifts49
- Viewing Shift Details49
- Entering New Shifts50
Settlement51
- Viewing Settlement History51
- Entering Manual Settlements52
Pre-Authorisation and Completion53
- 10. Pre-Authorisation53
- Completion54
Multi-Merchant57
- Processing a Payment on a Multi-Merchant-Enabled Terminal57
Need Help58