Custom Audio Electronics KPM216HII-ETH - 11 Technical Service

11 TECHNICAL SERVICE
In case of failure, contact the Technical Service by sending
an e-mail to support@custom.it detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
PRODUCT
LABEL
support@custom.it
Customer Service Department
support@custom.it
Customer Service Department
PRINTER
S
ETTIN
GS
PRINTER TYPE ...................................KPM21
6
HI
I
PRINTIN
G
HEAD .................................TT
3
T21
6
-4I
INTERFA
C
E .........................................R
S
2
32
ETHERNET TYPE.......................
....
.
...
....
10B
.10B
.10B
B
as
ase-
ase-
se-
T
T
T
T
PR
OG
RAM MEM
O
RY T
RY T
T
EST
EST
EST.
ST.
...
...
....
..
....
O
...O
...O
K
K
K
K
DYNA
NA
MIC
MIC
MIC
RA
RAM
RAM
RAM
M
TES
TEST
TEST
EST
....
....
....
....
....
....
....
....
....
O
..OK
..OK
E
EEPR
EEPR
EEPR
R
OM
OM T
OM T
T
ES
EST
EST.
T.
........
...
....
....
....
.
.
....
........
...O
O
K
CUTT
CUTT
T
ER T
ER T
E
EST.
..
...
................
....
..
....
....
....
....
OK
OK
OK
OK
KPM216HII printer
SCODE: <code> - rel 1.00
BCODE: <code> - rel 1.00
FCODE: <code> - rel 1.00
UCODE: <code> - rel 1.00
DCODE: <code> - rel 1.00
CPLD - rel 1.00
1
Find the product label located
on the side of the printer.
3
Print a Setup report
(see paragraph 5.1)
4
The Setup report shows the firmware release.
firmware release
PRINTER SETTINGS
PRINTER TYPE ...................................KPM216HII
PRINTING HEAD TYPE.......................TT3T216-4I
KPM216HII printer
SCODE: <code> - rel 1.00
BCODE: <code> - rel 1.00
FCODE: <code> - rel 1.00
UCODE: <code> - rel 1.00
DCODE: <code> - rel 1.00
CPLD - rel 1.00
5
Send an e-mail to the Technical Service,
with the data collected.
2
The label shows the product code,
the serial number and the hardware release.
product code
(14 digits)
XXXXXXXXXXXXXX
xxxxxx xxx xxxx xxxx
xxxxxx xxx xxxx xxxx
Rx
hardware release
serial number
0000000000000000000
11. TECHNICAL SERVICE
User manual KPM216HII ETH 93