Datalogic Matrix 300N - 9 Troubleshooting; General Guidelines

MATRIX 300N™ REFERENCE MANUAL
150
9
9 TROUBLESHOOTING
9.1 GENERAL GUIDELINES
 When wiring the device, pay careful attention to the signal name (acronym) on the
CBX100/500 spring clamp connectors (chp. 4). If you are connecting directly to the Matrix
300N M12 17-pin connector pay attention to the pin number of the signals (Appendix A).
 If you need information about a certain reader parameter you can refer to the DL.CODE
help on line. Connect the device and click on the link to the parameter you’re interested in.
 If you’re unable to fix the problem and you’re going to contact your local Datalogic office or
Datalogic Partner or ARC, we suggest providing (if possible): Application Program version,
Parameter Configuration file, Serial Number and Order Number of your reader. You can
get most of this information while DL.CODE is connected to the reader.
TROUBLESHOOTING GUIDE
Problem
Suggestion
DL.CODE Installation:
Autorun or Start.hta doesn’t
run
 Check Windows settings to see if Autorun is disabled.
 Associate the file type .hta with the Microsoft HTML
Application host mshta.exe in Windows\System32.
Power ON:
the “POWER” LED is not lit.
 Is power connected?
 If using a power adapter (like PG6000), is it connected
to wall outlet?
 If using rail power, does rail have power?
 If using CBX, does it have power (check switch and
LED)?
 Check if you are referring to the M12 17-pin connector
or to the CBX spring clamp connectors.
 Measure Voltage either at pin 1 and pin 2 (for 17-pin
connector) or at spring clamp Vdc and GND (for CBX).
One Shot or Phase Mode
using the Input 1 (External
Trigger) or Input 2:
the ”TRIGGER” LED is not
blinking while the External
Trigger is switching.
 Check if you are referring to the 17-pin connector or to
the CBX spring clamp connectors.
 Is the sensor connected to the Input 1 or Input 2?
 Is power supplied to the photo sensor?
 For NPN configuration, is power supplied to one of the
two I1 or I2 signals (A or B)?
 For PNP configuration, is one of the two I1 or I2 signals
grounded (A or B)?
 Are the photo sensor LEDS (if any) working correctly?
 Is the sensor/reflector system aligned (if present)?
 On the Reading Phase step check the Input 1 or Input 2
Debouncing Time parameter setting.
 On the Reading Phase step check the settings for
Acquisition Trigger, Reading Phase-ON, and
Reading Phase-OFF parameters.