Datamax I-Class Maintenance Manual

Adjustments and Maintenance
2-24
2.5.3 Resolving Update Issues
If experiencing trouble when downloading application updates to the printer, try an alternate method:
• Use Download Mode (see Section 2.5.2); or,
• Use the Datamax-O’Neil Printer Driver to send the file.
If an error message appears during the updating process, locate it in the following table along with the
cause and suggested solution:
Application Update Error Messages
Displayed Message Descriptions / Causes / Solutions
DECOMPRESSION ERROR
An error was detected during the decompression and transfer of file
data from cache storage into Flash memory, a possible Flash memory
defect -- confirm the version then retry in Download Mode; however, if
the problem continues the Main Logic PCB may be defective; see
Section 4.11.
ERROR ERASING FLASH
Flash memory could not be erased, a possible Flash memory defect --
try the download again; however, if the problem continues the Main
Logic PCB may be defective; see Section 4.11.
ERROR WRITING FLASH
The program could not be written into the Flash memory, a possible
Flash memory defect -- try the download again; however, if the
problem continues the Main Logic PCB may be defective; see Section
4.11.
HARDWARE MISMATCH
DATA REJECTED
The downloaded application was not compatible with the printer
supported by this Boot Loader version –- check the PRINTER KEY
information (see the Operator’s Manual) then ensure that the desired
file corresponds to the hardware level of the printer.
INVALID SOFTWARE
DATA REJECTED
The printer detected an error, where the possible causes include:
• An invalid or corrupted file was downloaded –- try resaving the file
to the host and then download again; or,
• A communications error occurred –-check the interface cabling and
port settings.
SOFTWARE MISMATCH
DATA REJECTED
The downloaded application was not compatible with the printer
supported by this Boot Loader version –- check the PRINTER KEY
information (see the Operator’s Manual) then ensure that the desired
file corresponds to the software level of the printer.

Datamax I-Class Specifications

General

Print Method	Thermal Transfer/Direct Thermal
Resolution	203 dpi, 300 dpi, or 600 dpi
Max Print Speed	10 inches per second (254 mm/s)
Interface	USB, Serial, Parallel
Media Types	Paper, Polyester, Polypropylene, Vinyl, Nylon