Troubleshooting
3-2
3.2.1 Problem Isolation
1. Ensure that AC line voltage is within the operating range for
the printer, and that the unit is installed in an acceptable
environment. Turn ON the Power Switch. Did the printer
power up?
Go to Step 2.
Go to Section 3.2.2
2. Load media (and ribbon if necessary). Press TEST. Scroll to
PRINT QUALITY LABEL then press TEST. Was a Print
Quality Label produced?
Go to Step 3.
3. Was a fault message generated?
Go to Section
3.3.2.
Go to Section 3.2.3
4. Examine the label. Is the print quality satisfactory?
Go to Step 5.
Go to Section 3.2.4
5. With the printer at ‘Ready’ and connected to a host
computer, send a label format with a batch count of at least
ten to the printer. Did the format print?
Go to Step 6.
Go to Section 3.2.5
6. Examine the printed batch. Were any labels skipped during
the batch?
• Calibration may
be needed (see
Section 2.1); or,
• Media sensor
adjustment may
be needed.
Tests complete.
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