Datamax M-Class Mark II Maintenance Manual

Troubleshooting
3-4
Step Procedure Result Action
Yes
Replace the printhead
(see Section 4.3) or, if
defective, the cable.
6
Turn OFF and unplug the printer. Disconnect
the cable from J2 on the Power Supply PCB,
and then plug in and turn ON the printer.
Is the STOP, ERROR, or READY Light ON?
No Go to Step 7.
Yes
Replace the Drive
Motor; see Section 4.7.
7
Turn OFF and unplug the printer. Disconnect
the cable from J6 on the Power Supply PCB,
and then plug in and turn ON the printer.
Is the STOP, ERROR, or READY Light ON?
No Go to step 8.
Yes
Replace the Media
Sensor; see Section
4.6.
8
Turn OFF and unplug the printer. Disconnect
the cable from J7 on the Main Logic PCB, and
then plug in and turn ON the printer.
Is the STOP, ERROR, or READY Light ON?
No Go to step 9.
Yes
Replace the Main Logic
PCB; see Section 4.4.
9
Turn OFF and unplug the printer. Disconnect
J5 from the Main Logic PCB. Plug in and turn
ON the printer. Using a multi-meter, check the
following voltages at the connector:
• +5 VDC @ Pin 1;
• +3 VDC @ Pin 2; and,
• + 20 VDC @ Pin 4.
Are the voltages present?
No
Replace the Power
Supply PCB; see
Section 4.5.

Datamax M-Class Mark II Specifications

General

Media Sensor	Adjustable reflective and transmissive sensors
Print Method	Thermal Transfer
Print Resolution	203 dpi
Memory	8 MB Flash, 16 MB SDRAM
Interface Options	USB, Serial, Ethernet, Parallel
Media Type	Roll-fed, die-cut, continuous, fan-fold, tags, ticket stock
Media Width	1.0 in (25.4 mm) to 4.65 in (118 mm)
Media Thickness	0.0025 in (0.0635 mm) to 0.010 in (0.254 mm)
Media Roll Diameter	8 inches (203 mm) max
Ribbon Width	1 to 4.33 inches (25.4 to 110 mm)
Ribbon Length	1968 ft (600 m)
Ribbon Core	1 inch (25.4 mm)
Label Width Range	1.0 in (25.4 mm) to 4.65 in (118 mm)
Label Length Range	0.25 to 39 inches (6.35 to 991 mm)