Datamax M-Class Mark II Maintenance Manual

Troubleshooting
3-11
3.2.1.5 No Communications
 Note: If troubleshooting an Ethernet equipped printer, refer to the documentation that
accompanied the option.
Step Procedure Result Action
Yes Go to Step 2.
1
Turn OFF the printer. Connect an interface
cable between the host and printer. Turn ON
the printer, and then send it a label format.
Did the label print?
No Go to Step 3.
Yes Test is complete.
2
Examine the label.
Is the label printed as designed?
No
Verify label setup and
format layout; for
missing data, check
image location,
memory allocations and
supported symbologies.
Yes Go to Step 4.
3
Examine the communication parameters.
Have the same parameters been selected for
the printer and host?
No Reconfigure to match.
Yes
Check control code
selection and label
format.
4
Place the printer into Hex Dump Mode (see
Section 3.4) and then send it a label format.
Did Hex / ASCII data print?
No
1) Replace the
interface cable; or,
2) Replace the Main
Logic PCB (see
Section 4.4).

Datamax M-Class Mark II Specifications

General

Media Sensor	Adjustable reflective and transmissive sensors
Print Method	Thermal Transfer
Print Resolution	203 dpi
Memory	8 MB Flash, 16 MB SDRAM
Interface Options	USB, Serial, Ethernet, Parallel
Media Type	Roll-fed, die-cut, continuous, fan-fold, tags, ticket stock
Media Width	1.0 in (25.4 mm) to 4.65 in (118 mm)
Media Thickness	0.0025 in (0.0635 mm) to 0.010 in (0.254 mm)
Media Roll Diameter	8 inches (203 mm) max
Ribbon Width	1 to 4.33 inches (25.4 to 110 mm)
Ribbon Length	1968 ft (600 m)
Ribbon Core	1 inch (25.4 mm)
Label Width Range	1.0 in (25.4 mm) to 4.65 in (118 mm)
Label Length Range	0.25 to 39 inches (6.35 to 991 mm)