Datamax M-Class Mark II

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3
Troubleshooting
3.0 Overview............................................................................................ 1
3.1 Troubleshooting................................................................................... 1
3.1.1 Initial Steps ............................................................................... 1
3.2 General Problem Resolution................................................................... 1
3.2.1 Problem Isolation........................................................................ 2
3.2.1.1 No Power ...................................................................... 3
3.2.1.2 ERROR Light ON............................................................. 5
3.2.1.2.1 Media Sensor Fault...........................................6
3.2.1.2.2 Ribbon Sensor Fault ......................................... 7
3.2.1.3 STOP Light ON ............................................................... 8
3.2.1.4 No Print / Poor Quality ....................................................8
3.2.1.5 No Communications...................................................... 11
3.3 Message Resolution............................................................................ 12
3.3.1 Warning Messages .................................................................... 12
3.3.2 Fault Messages......................................................................... 13
3.4 Hex Dump Mode................................................................................ 19