Datamax M-Class Mark II Maintenance Manual

Troubleshooting
3-10
Step Procedure Result Action
Yes
1) Misadjusted Media
Width (see Section
2.3);
2) Misaligned
printhead (see
Section 2.4); or,
3) Dirty or worn
platen. Clean (see
Section 2.1.3) or
replace it (see
Section 4.8).
7
Does the print fade across the width of the
label?
No Go to Step 10.
Yes Go to Step 9.
8
Turn OFF and unplug the printer. Remove the
cover. Raise the printhead assembly. Examine
the printhead cables that connect to J8 of the
Main Logic PCB and to J2 of the Power Supply
PCB.
Are the cables connected and undamaged?
No
Properly connect the
cable(s) or replace if
damaged.
Yes
Replace the printhead
(see Section 4.3).
9
Using a multi-meter, connect the red lead to
J2 pin 1 (bottom left of connector) of the
Power Supply PCB and connect the black lead
to chassis ground. Plug in and turn ON the
printer. Print a Test Label while observing the
multi-meter.
Is approximately +24 VDC present?
No
Replace the Power
Supply PCB (see
Section 4.5).
Yes Test complete.
10
Does the printed label contain correct
information, free of failure?
No
Replace the Main Logic
PCB (see Section 4.4).

Datamax M-Class Mark II Specifications

General

Media Sensor	Adjustable reflective and transmissive sensors
Print Method	Thermal Transfer
Print Resolution	203 dpi
Memory	8 MB Flash, 16 MB SDRAM
Interface Options	USB, Serial, Ethernet, Parallel
Media Type	Roll-fed, die-cut, continuous, fan-fold, tags, ticket stock
Media Width	1.0 in (25.4 mm) to 4.65 in (118 mm)
Media Thickness	0.0025 in (0.0635 mm) to 0.010 in (0.254 mm)
Media Roll Diameter	8 inches (203 mm) max
Ribbon Width	1 to 4.33 inches (25.4 to 110 mm)
Ribbon Length	1968 ft (600 m)
Ribbon Core	1 inch (25.4 mm)
Label Width Range	1.0 in (25.4 mm) to 4.65 in (118 mm)
Label Length Range	0.25 to 39 inches (6.35 to 991 mm)