dji MATRICE 4 Series - Troubleshooting Procedures; Risks and Warnings

8.7 Troubleshooting Procedures
1. Why can the battery not be used before the rst ight?
The battery must be activated by charging before using it for the rst time.
2. How to solve the gimbal drift issue during ight?
Calibrate IMU and compass in DJI Pilot 2. If the problem persists, contact DJI Support.
3. No function
Check if the Intelligent Flight battery and the remote controller are activated by
charging. If the problems persist, contact DJI Support.
4. Power-on and start-up problems
Check if the battery has power. If yes, contact DJI Support if it cannot be started
normally.
5. SW update issues
Follow the instructions in the user manual to update the rmware. If the rmware
update fails, restart all the devices and try again. If the problem persists, contact DJI
Support.
6. Procedures to reset to factory default or last known working conguration
Use the DJI Pilot 2 app to reset to factory default.
7. Shutdown and power-o problems
Contact DJI Support.
8. How to detect careless handling or storage in unsafe conditions
Contact DJI Support.
8.8 Risks and Warnings
When the aircraft detects a risk after powering on, there will be a warning prompt on DJI
Pilot 2. Pay attention to the list of situations below.
• If the location is not suitable for takeo.
• If an obstacle is detected during ight.
• If the location is not suitable for landing.
• If the compass and IMU experience interference and need to be calibrated.
• Follow the on-screen instructions when prompted.
DJI Matrice 4 Series User Manual
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