Serinus 44 User Manual 3.0
Service & Repairs
Our qualified and experienced technicians are available to provide fast and friendly service between
the hours of 8:30am – 5:00pm AEST Monday to Friday. Please contact either your local distributor or
Ecotech regarding any questions you have about your instrument.
Service Guidelines
This manual is designed to provide the necessary information for the setup, operation, testing,
maintenance and troubleshooting of your instrument.
Should you still require support after consulting the documentation, we encourage you to contact
your local distributor for support.
To contact Ecotech directly, please e-mail our Technical Support Services group at
support@ecotech.com. To speak with someone directly:
Please dial 1300 364 946 if calling from within Australia
Please dial +61 3 9730 7800 if calling from outside of Australia
Please contact Ecotech and obtain a Return Material Authorisation (RMA) number before sending
any equipment back to the factory. This allows us to track and schedule service work and to expedite
customer service. Please include this RMA number when you return equipment, preferably both
inside and outside the shipping packaging. This will ensure you receive prompt service.
When shipping instrumentation, please also include the following information:
Name and phone number
Company name
Shipping address
Quantity of items being returned
Model number/s or a description of each item
Serial number/s of each item (if applicable)
A description of the problem and any fault-finding completed
Original sales order or invoice number related to the equipment
Shipping Address:
Attention Service Department
Ecotech Pty Ltd
1492 Ferntree Gully Road,
Knoxfield, VIC, Australia 3180.
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