Section 14: In Case of Difficulty
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3. If you are experiencing a double image problem or any other quality issue, it is
best to run a sample of what the machine is doing and send it to:
Technical Support Department
Epilog Laser Corporation
500 Corporate Circle, Suite L
Golden, CO 80401
Phone: (303) 215-9171
Fax: (303) 277-9669
4. Please include a letter stating the configuration of your machine along with
speed and power settings of the sample you ran and any other pertinent
information.
Problem: Image at the wrong location on the work piece.
Solution:
1. Verify that the page size in Corel does not exceed the maximum engravable
area of the machine.
2. Verify that the page size in Corel matches the piece size in
3. Print Setup. If you have a page size of 2”X3” and a piece size in Print Setup of
24 X 18”, then it will place the 2 X 3” in the center of the 24 X 18” area.
4. If you see that the image is constantly off in one direction, you will need to
reset the “home position” on the machine. Please call technical support for
instructions.
Problem: LCD display is malfunctioning.
Solution:
1. Verify that the engraver is still engraving. If the engraver is still operating, shut
the engraver off and verify the ribbon cable is connected to the LCD display on
the backside of the display. If the ribbon cable is properly connected, then
contact Epilog for further assistance.
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