AcuLaser C2800/C2800D/C3800/C3800D Revision C
TROUBLESHOOTING Print Quality Trouble FIP 138
Confidential
FIP-P2 A WHITE PAGE IS PRINTED
Before starting troubleshooting, inspect the paper feed path of the printer paper. Check
the paper feed path for metal staples, paper clips, paper scraps, and other foreign
matter.
Symptom / Possible Parts
Symptom
Nothing is printed on the paper.
Possible Parts
IMAGING CARTRIDGE (Y/M/C/K)
TRANSFER UNIT
ROS ASSY
DISPENSER ASSY
PWBA MCU
BOARD ASSY, MAIN
HVPS
Step Check Yes No
1
Check the IMAGING CARTRIDGE (Y/M/
C/K)
Is the specified IMAGING CARTRIDGE (Y/
M/C/K) installed correctly?
Go to Step [2]. Replace the
specified
IMAGING
CARTRIDGE (Y/
M/C/K). (p.271)
2
Check the paper
Is it a new standard paper free from moisture?
Go to Step [3]. Replace it with a
new standard
paper free from
moisture.
3
Check the installation of the TRANSFER
UNIT
Reinstall the TRANSFER UNIT and make a
test print. Are images printed normally?
End of procedure Go to Step [4].
4
Check the laser beam path
Is there any foreign material between the ROS
ASSY and the IMAGING CARTRIDGE?
Remove the
foreign material.
Go to Step [5].
5
Check the connection of the ROS ASSY
Is the harness of the ROS ASSY securely
connected?
Go to Step [6]. Reconnect the
harness correctly.
6
Check the installation of the IMAGING
CARTRIDGE (Y/M/C/K)
Reinstall the IMAGING CARTRIDGE (Y/M/
C/K) and make a test print. Are images printed
normally?
End of procedure Go to Step [7].
7
Check the DISPENSER ASSY
Is the DISPENSER ASSY (toner supply motor)
operating normally?
Go to Step [8]. Replace the
DISPENSER
ASSY. (p.271)
8
Check after replacing the PWBA DUP
Replace the ROS ASSY (p.280) and make a test
print. Are images printed normally?
End of procedure Replace the
PWBA MCU.
(p.343)
Step Check Yes No
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