AcuLaser C2800/C2800D/C3800/C3800D Revision C
TROUBLESHOOTING      Print Quality Trouble FIP 147
Confidential
FIP-P11  PRINTED PAGES HAVE A DARK OR DIRTY BACKGROUND
Before starting troubleshooting, inspect the paper feed path of the printer paper. Check 
the paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Symptom / Possible Parts
 Symptom 
The entire page or part of the page is soiled with toner. It 
appears as extremely light gray dirt.
 Possible Parts
 IMAGING CARTRIDGE (Y/M/C/K)
 TRANSFER UNIT
 ROS ASSY
 PWBA MCU
 BOARD ASSY, MAIN
 HVPS
Step Check Yes No
1
Check the IMAGING CARTRIDGE (Y/M/
C/K)
Is the specified IMAGING CARTRIDGE (Y/
M/C/K) installed correctly?
Go to Step [2]. Replace the 
specified 
IMAGING 
CARTRIDGE (Y/
M/C/K). (p.271)
2
Check the belt surface of the TRANSFER 
UNIT
Is the belt surface recessed or deformed?
Replace the 
TRANSFER 
UNIT. (p.268)
Go to Step [3].
3
Check the paper feed path
Is there any dirt on the path?
Clean the paper 
feed path.
Go to Step [4].
4
Check the connection of the ROS ASSY
Is the harness of the ROS ASSY securely 
connected?
Go to Step [5]. Reconnect the 
harness correctly.
5
Check after replacing the ROS ASSY
Replace the ROS ASSY (p.280) and make a test 
print. Does the printing density get back to 
normal?
End of procedure Replace the 
PWBA MCU. 
(p.343)