Epson WF-C8690 User Manual

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• If you scan at a high resolution over a network, a communication error may occur. Lower the
resolution.
• If you are scanning with the ADF, check that the document cover and ADF cover are closed.
• Make sure Epson Scan 2 is selected as your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Check the connection setting and test the connection using Epson Scan 2 Utility:
Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is
selected. If necessary, select the Other tab and click Reset.
Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct
product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan
2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other
tab and click Reset.
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make
sure the correct product is selected. If necessary, select the Other tab and click Reset.
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both
versions and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If the user restriction feature (Access Control) is enabled, a user ID and password are required to
scan. If you do not know the user ID or password, contact your administrator for assistance.
Parent topic: Solving Scanning Problems
Related tasks
Entering a User ID and Password for Scanning
Starting a Scan Using the Epson Scan 2 Icon
Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Image Consists of a Few Dots Only
Line of Dots Appears in All Scanned Images
Straight Lines in an Image Appear Crooked
Image is Distorted or Blurry

Epson WF-C8690 Specifications

General

Print Resolution	4800 x 1200 dpi
Max Print Size	13" x 19"
Print Speed	24 ppm (black), 24 ppm (color)
Automatic Duplex Printing	Yes
Scanner Type	Color Flatbed / ADF
Scan Resolution	1200 x 2400 dpi
ADF Capacity	50 sheets
Fax Speed	33.6 kbps
Mobile Printing	Epson Connect, Apple AirPrint, Google Cloud Print, Mopria
Display	4.3" color touchscreen
Ink Colors	Cyan, Magenta, Yellow, Black
Print Technology	PrecisionCore
Monthly Duty Cycle	75, 000 pages
Connectivity	USB, Ethernet, Wi-Fi
Paper Capacity	330 sheets standard / 1, 830 sheets maximum