Only the power light is on
❏ Turn off the product and computer. Make sure the product’s interface cable is securely plugged in.
❏ If you are using the USB interface, make sure your cable meets the USB or Hi-Speed USB standards.
❏ If you are connecting the product to your computer via a USB hub, connect the product to the first-tier hub from
your computer. If the printer driver is still not recognized on your computer, try to directly connect the product to
your computer without the USB hub.
❏ If you are connecting the product to your computer via a USB hub, make sure the USB hub device is recognized by
your computer.
❏ If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution
of your image or printing the image at a smaller size. You may need to install more memory in your computer.
❏ Users of Windows can clear any stalled print jobs from the Windows Spooler.
& “Canceling Printing” on page 57
❏ Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 161
An ink error is indicated after you replace the cartridge
A
Open the scanner unit.
c
Important:
Do not touch the white flat cable inside the product.
B
Make sure the ink cartridge holder is at the ink cartridge replacement position.
User’s Guide
Troubleshooting for Printing/Copying
186
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