Epson XP-710 Series - Problems Remain after Trying All Solutions

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Problems Remain After Trying All Solutions

If you have tried all the solutions and have not solved the problem, initialize the Epson Scan settings.

Click Configuration, select the Other tab, and then click Reset All.

User’s Guide

Troubleshooting for Scanning

194

Main Page

Copyright and Trademarks2
Table of Contents4
Introduction8
Where to Find Information8
Caution, Important and Note8
Operating System Versions8
Using Epson Connect Service9
Important Instructions10
Safety Instructions10
Product Advisories and Warnings10
Setting Up/Using the Product11
Using the Product with a Wireless Connection12
Using Memory Cards12
Using the Touchscreen and Touchpad12
Handling Ink Cartridges13
Restrictions on Copying13
Protecting Your Personal Information13
Getting to Know Your Product15
Available Features for Your Product15
Product Parts16
Notes Regarding the Control Panel and the Output Tray19
Guide to the Control Panel19
Button and LCD20
Using the LCD Screen21
Lights22
Paper and Media Handling23
Media23
Storing Paper23
Selecting Paper23
Paper Type Settings on the LCD Screen25
Paper Type Settings from the Printer Driver26
Loading Paper27
Into the Paper Cassette27
Into the Rear Paper Feed Slot34
Loading a CD/DVD36
Removing a CD/DVD38
Inserting a Memory Card38
Placing Originals39
Automatic Document Feeder (ADF)39
Scanner Glass42
Copying45
Copying Documents45
Basic Copying45
2-Sided Copying45
Layout Copying46
Copy Mode Menu List47
Printing48
Basic Operation from the Control Panel48
Printing Photos (XP-710 Series/Xp-810 Series)48
Printing Photos (XP-610 Series)49
Printing Photos from a Digital Camera49
Print Photos Mode Menu List51
Basic Operation from Your Computer51
Printer Driver and Status Monitor51
Basic Printing53
Canceling Printing57
Other Options59
Printing Photos the Easy Way59
Printing on CD/DVD59
Product Presets (for Windows Only)61
2-Sided Printing62
Fit to Page Printing64
Pages Per Sheet Printing65
Sharing the Product for Printing66
Setup for Windows66
Setup for Mac os X69
Scanning70
Let's Try Scanning70
Starting a Scan70
Image Adjustment Features72
Basic Scanning from the Control Panel74
Scan Mode Menu List75
Basic Scanning from Your Computer75
Scanning in Full Auto Mode75
Scanning in Home Mode77
Scanning in Office Mode79
Scanning in Professional Mode81
Previewing and Adjusting the Scan Area83
Various Types of Scanning85
Scanning a Magazine85
Scanning Multiple Documents to a PDF File87
Scanning a Photo90
Software Information91
Starting Epson Scan Driver91
Starting Epson Event Manager92
Faxing93
Introducing FAX Utility93
Connecting to a Phone Line93
About a Phone Cable93
Using the Phone Line for Fax Only94
Sharing Line with Phone Device94
Setting the Line Type96
Checking the Fax Connection97
Setting up Fax Features97
Setting up Speed Dial Entries97
Setting up Group Dial Entries98
Creating Header Information99
Changing the Received Fax Output Settings100
Sending Faxes101
Sending Faxes by Entering a Number101
Sending Faxes Using Speed Dial/Group Dial102
Sending Faxes by Broadcasting102
Sending a Fax at a Specified Time103
Sending a Fax from a Connected Phone104
Receiving Faxes105
Setting up to Receive Faxes Automatically105
Receiving Faxes Manually106
Viewing Received Faxes on the LCD Screen106
Receive a Fax by Polling107
Printing Reports108
Fax Mode Menu List108
More Functions109
Printing Origami Envelopes111
More Functions Mode Menu List112
Menu List of Control Panel113
Copy Mode113
XP-710 Series/Xp-810 Series113
XP-610 Series114
Print Photos Mode114
XP-710 Series/Xp-810 Series114
XP-610 Series115
Scan Mode117
XP-710 Series/Xp-810 Series117
XP-610 Series117
Fax Mode118
More Functions Mode119
XP-710 Series/Xp-810 Series119
XP-610 Series121
Wi-Fi Setup Mode124
XP-710 Series/Xp-810 Series124
XP-610 Series124
Setup Mode124
XP-610 Series127
Setup Mode - Fax Settings129
Help Mode131
XP-710 Series/Xp-810 Series131
XP-610 Series132
Quiet Mode132
Ink Cartridge Information133
Replacing Ink Cartridges134
Ink Cartridge Safety Instructions, Precautions134
And Specifications134
Safety Instructions134
Precautions on Ink Cartridge Replacement134
Ink Cartridge Specifications135
Checking the Ink Cartridge Status136
For Windows136
For Mac os X137
Using the Control Panel138
Temporary Printing with Black Ink When Color Ink Cartridges or a Photo Black Ink Cartridge Are Expended139
For Windows139
For Mac os X140
Conserving Black Ink When the Cartridge Is Low (for Windows Only)142
Replacing an Ink Cartridge142
Maintaining Your Product and Software147
Checking the Print Head Nozzles147
Using the Nozzle Check Utility for Windows147
Using the Nozzle Check Utility for Mac os X147
Using the Control Panel148
Cleaning the Print Head148
Using the Head Cleaning Utility for Windows149
Using the Head Cleaning Utility for Mac os X149
Using the Control Panel150
Aligning the Print Head150
Using the Print Head Alignment Utility for Windows150
Using the Print Head Alignment Utility for Mac os X151
Using the Control Panel151
Setting/Changing Time and Region152
Saving Power153
For Windows153
For Mac os X153
Using the Control Panel154
Quieter Printer Operations154
For Windows154
For Mac os X154
Using the Control Panel155
Making Network Service Settings155
Cleaning the Product156
Cleaning the Exterior of the Product156
Cleaning the Interior of the Product158
Transporting the Product158
Checking and Installing Your Software160
Checking the Software Installed on Your Computer160
Installing the Software161
Uninstalling Your Software161
For Windows162
For Mac os X163
Transferring Data Using an External Storage Device164
Precautions on Storage Devices164
Copying Files between a Storage Device and Your Computer164
Copying Files to Your Computer164
Saving Files to a Storage Device165
Error Indicators167
Error Messages on the Control Panel167
Troubleshooting for Printing/Copying169
Diagnosing the Problem169
Checking Product Status169
Paper Jams172
Removing Jammed Paper from the Rear Cover172
Removing Jammed Paper from Inside the Product173
Removing Jammed Paper from the Paper Cassette174
Removing Jammed Paper from the Automatic Document Feeder (ADF)175
Preventing Paper Jams177
Reprinting after a Paper Jam (for Windows Only)177
Print Quality Help178
Horizontal Banding179
Vertical Banding or Misalignment179
Incorrect or Missing Colors180
Blurry or Smeared Print180
Miscellaneous Printout Problems181
Incorrect or Garbled Characters181
Incorrect Margins181
Printout Has a Slight Slant182
Size or Position of Copied Image Is Incorrect182
Inverted Image182
Paper or CD/DVD Only Prints Halfway or Is Blank182
Printed Side Is Smeared or Scuffed183
Printing Is too Slow183
Paper Does Not Feed Correctly or the CD/DVD Tray Is Not Inserted Correctly184
Paper Does Not Feed184
Multiple Pages Feed184
Paper Is Improperly Loaded185
Paper Is Not Ejected Fully or Is Wrinkled185
The CD/DVD Tray Is Ejected or Not Inserted185
The Product Does Not Print185
All Lights Are off185
Lights Came on and then Went out185
Only the Power Light Is on186
An Ink Error Is Indicated after You Replace the Cartridge186
Increasing the Print Speed (for Windows Only)187
Troubleshooting for Scanning189
Problems Indicated by Messages on the LCD Screen or Status Light189
Problems When Starting a Scan189
Using the Automatic Document Feeder (ADF)189
Using the Button190
Using Scanning Software Other than Epson Scan Driver191
Problems When Feeding Paper191
The Paper Gets Dirty191
Multiple Sheets of Paper Are Fed191
The Paper Jams in the Automatic Document Feeder (ADF)191
Problems with Scanning Time191
Problems with Scanned Images192
Scan Quality Is Unsatisfactory192
The Scanning Area or Direction Is Unsatisfactory193
Problems Remain after Trying All Solutions194
Troubleshooting for Faxing195
Cannot Send and Receive Fax195
Quality Problems (Sending)195
Quality Problems (Receiving)196
Answering Machine Cannot Answer Voice Calls196
Incorrect Time196
Product Information197
System Requirements197
For Windows197
For Mac os X197
Technical Specifications197
Printer Specifications197
Scanner Specifications201
Automatic Document Feeder (ADF) Specifications201
Fax Specifications201
Network Interface Specification202
Memory Card202
Mechanical203
Electrical205
Environmental206
Standards and Approvals206
Interface207
External USB Device207
Where to Get Help209
Technical Support Web Site209
Contacting Epson Support209
Before Contacting Epson209
Help for Users in Europe210
Help for Users in Australia210

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