Epson XP-970 Series User Manual

The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
& “Paper Size and Type Settings” on page 31
Paper slips when paper dust adheres to the roller.
Solutions
Clean the roller.
& “Improving Paper Feeding Problems” on page 159
Cannot feed the paper after trying the solutions above.
Solutions
If you cannot feed paper from paper cassette 1, try loading the paper in paper cassette 2.
Paper Feeds at a Slant
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
& “Environmental Specications” on page 316
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
& “Available Paper and Capacities” on page 288
& “Unavailable Paper Types” on page 291
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
& “Paper Handling Precautions” on page 30
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
& “Loading Paper in the Paper Cassette 1” on page 33
& “Loading Paper in the Paper Cassette 2” on page 36
Solving Problems > The Printer Does Not Work as Expected > Paper Does Not Feed Properly
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Epson XP-970 Series Specifications

General

Print Technology	Inkjet
Functions	Print, Scan, Copy
Max Print Resolution	5760 x 1440 dpi
Number of Ink Cartridges	6
Borderless Printing	Yes
Scanner Type	Flatbed
Automatic Document Feeder (ADF)	No
Print Speed (Black)	8.5 ppm
Print Speed (Color)	8 ppm (ISO/IEC 24734)
Ink Cartridge Configuration	Black, Cyan, Magenta, Yellow
Supported Media Sizes	A4, A5, A6, B5, Letter
Duplex Printing	Yes
Connectivity	USB, Ethernet, Wi-Fi, Wi-Fi Direct
Mobile Printing	Apple AirPrint, Google Cloud Print
Display	4.3-inch touchscreen
Copier Speed (Color)	15 cpm
Fax Speed	No fax function
Dimensions	479 x 356 x 148 mm