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Epson XP-970 Series User Manual

Epson XP-970 Series
322 pages
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Page #203 background image
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Start Scanning
Cannot Start Scanning from Windows
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1.
Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
Windows 10
Click the start button, and then select Epson
Soware
> Epson Printer Connection Checker.
Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Windows 7
Click the start button, and then select All Programs > Epson
Soware
> Epson Printer Connection
Checker.
2.
Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 172
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
e printer is not recognized over a network connection
“Cannot connect to a Network” on page 203
e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 189
e printer is recognized, but scanning cannot be performed.
“Cannot Scan Even ough a Connection has been Correctly Established (Windows)” on page 206
Cannot connect to a Network
e problem could be one of the following issues.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
203

Table of Contents

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Epson XP-970 Series Specifications

General IconGeneral
Print TechnologyInkjet
FunctionsPrint, Scan, Copy
Max Print Resolution5760 x 1440 dpi
Number of Ink Cartridges6
Borderless PrintingYes
Scanner TypeFlatbed
Automatic Document Feeder (ADF)No
Print Speed (Black)8.5 ppm
Print Speed (Color)8 ppm (ISO/IEC 24734)
Ink Cartridge ConfigurationBlack, Cyan, Magenta, Yellow
Supported Media SizesA4, A5, A6, B5, Letter
Duplex PrintingYes
ConnectivityUSB, Ethernet, Wi-Fi, Wi-Fi Direct
Mobile PrintingApple AirPrint, Google Cloud Print
Display4.3-inch touchscreen
Copier Speed (Color)15 cpm
Fax SpeedNo fax function
Dimensions479 x 356 x 148 mm

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