Epson XP-970 Series User Manual

The paper is moist or damp.
Solutions
Load new paper.
Static electricity is causing sheets of paper to stick to each other.
Solutions
Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time.
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
& “Available Paper and Capacities” on page 288
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
& “Paper Size and Type Settings” on page 31
Paper slips when paper dust adheres to the roller.
Solutions
Clean the roller.
& “Improving Paper Feeding Problems” on page 159
Multiple sheets of paper feed at the same time during manual 2-sided printing.
Solutions
Remove any paper that is loaded in the paper source before you reload the paper.
Paper is Ejected from the Rear Paper Feed Slot Without Being Printed
Paper was loaded before the rear paper feed slot was ready.
Solutions
Send the print job rst, and then load paper when the printer prompts you to do so.
& “Loading Paper in the Rear Paper Feed Slot” on page 39
Solving Problems > The Printer Does Not Work as Expected > Paper Does Not Feed Properly
185

Epson XP-970 Series Specifications

General

Print Technology	Inkjet
Functions	Print, Scan, Copy
Max Print Resolution	5760 x 1440 dpi
Number of Ink Cartridges	6
Borderless Printing	Yes
Scanner Type	Flatbed
Automatic Document Feeder (ADF)	No
Print Speed (Black)	8.5 ppm
Print Speed (Color)	8 ppm (ISO/IEC 24734)
Ink Cartridge Configuration	Black, Cyan, Magenta, Yellow
Supported Media Sizes	A4, A5, A6, B5, Letter
Duplex Printing	Yes
Connectivity	USB, Ethernet, Wi-Fi, Wi-Fi Direct
Mobile Printing	Apple AirPrint, Google Cloud Print
Display	4.3-inch touchscreen
Copier Speed (Color)	15 cpm
Fax Speed	No fax function
Dimensions	479 x 356 x 148 mm