Eventide DIR911t - Shipping from Outside the United States or Canada

We will return the unit to you prepaid, at our expense, using an expeditious shipping
method, normally United Parcel Service or Federal Express. In areas not served by UPS
or Federal Express we will ship by US Mail.
If you are in a hurry and want us to use a premium shipping method (such as air express,
next day air, etc.), be sure you tell us and agree to pay shipping charges. If you specify a
method that does not permit collect or COD charges, remit sufficient funds to prepay
shipping.
Shipping from outside the United States or Canada
If you purchased the unit from a dealer in your country, consult with the dealer before
returning the unit.
If you wish to return the unit to us, please note the following:
• The unit must be prepaid to our door. This means that you are responsible for all
shipping charges, including customs brokerage and duties. When a unit is shipped
to us it must be cleared through United States Customs by an authorized broker.
You must make arrangements for this to be done. Normally, your freight
forwarder has a branch in the United States that can handle this transaction. We
can arrange to clear incoming shipments for you. If you want our assistance, you
must notify us before shipping the unit for repair, giving full details of the
shipment, and including a minimum of $250.00 in US funds to cover the
administrative and brokerage expenses. Any balance will be applied to the repair
charges or refunded. If a balance is due to us, we will request a further
prepayment.
• All shipments will be returned to you collect. If this is impossible because of
shipping regulations or money is due us, we will request prepayment from you for
the appropriate amount.
• All funds must be in $US. Payment may be made by check drawn on any bank in
the US, or by telegraphic funds transfer to our bank. If you send US currency, be
sure that it is sent by a method you can trace, such as registered mail. If you wish
to pay by Letter of Credit, be sure that it affords sufficient time for work to be
performed and the L/C negotiated, and that it is free from restrictive conditions
and documentation requirements.
• We reserve the right to substitute freight carriers. Although we will attempt to
honor your request for a specific carrier, it is frequently necessary to select a
substitute because of difficulties in communication or scheduling.
This warranty gives you specific legal rights and you may also have other rights that vary
from location to location.