Evolis PRIMACY 2 User Manual

63
PRIMACY 2
TROUBLESHOOTING
Printing problems
Nothing prints
1
Check the print driver
• 
• Make sure that the printer is selected as the default printer.
2
Check the printer’s power supply
• Make sure that the power cable is correctly connected to the printer and to a working electrical socket.
• Make sure that the printer is on and that the power button is lit.
• Make sure the power supply unit supplied with the printer is being used.
3
Check the USB cable
• Make sure that the USB cable is well plugged on both ports of the printer.
4
Check the ribbon
• 
5
Check the cards
• Make sure that there are cards in the card feeder.
• Make sure that no cards are jammed in the printer.
6
Print a test card
• See “Printing a technical test card”, page 62.
Blank card ejected
1
Check the ribbon
• 
2
The print head may be damaged
• Print a test card.
If the test card does not print, contact an Evolis dealer for technical support or visit myplace.evolis.com

Evolis PRIMACY 2 Specifications

General

Resolution	300 dpi
Card Format	ISO CR80 - ISO 7810 (53.98 mm x 85.60 mm)
Print Technology	Dye-sublimation
Card Capacity	100 cards (0.76 mm - 30 mil)
Card Feeding	Automatic
Card Thickness	0.25 to 1.25 mm (10 to 50 mil)
Card Types	PVC cards, Composite PVC cards, PET cards
Connectivity	USB, Ethernet
Encoding Options	Magnetic stripe encoder, Smart card contact station, Contactless card encoder
Operating Systems Supported	Windows, Mac OS, Linux
Dimensions	247 mm (H) x 205 mm (W) x 381 mm (D)
Weight	4.02 kg
Print Speed	Up to 280 cards/hour (YMCKO)