How to Get all the Logs from the Entire System
In case of an Active Directory user, the log extraction for the whole environment must be done manually
after the extraction from the remote or the LSM-VIAViewer.
The Getlogs tool will not only retrieve the logs extracted in the previous step for LSM-VIA but also all the
other logs.
1. From the XClient-VIA desktop, press the Windows key and then select Files.
2. Browse to Desktop and run Getlogs.
3. Wait until you get the message "Do you want to delete all logs files".
262| January 2022 | Issue 1.4.G
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