The archive package is stored under Home/Dektop/Logs:
How to Retrieve the Archive Package
Retrieve the archive package in one of the following ways:
• Plug a USBkey onto the XClient-VIA and copy the archive package to it.
• Transfer the archive package with Filezilla (sftp connection).
Alternative Procedure in Case of Problems
In some cases, you may not be able to collect all the LSM-VIA logs:
• The LSM-VIA application cannot be started.
• You have problems to log in the Remote. You can extract the logs from the Remote Panel to a
USBkey before logging in.
Then, retrieve the logs as follows:
1. Run the Getlogs from the XClient-VIA desktop to get its logs. See section "How to Get all the Logs
from the Entire System" on page 262.
2. Extract the logs from the Remote Panel on a USBkey. See section "How to Extract Logs from the
Remote Panel" on page 261.
In this case, only the logs of the LSM-VIARemote Panel are extracted.
3. Collect the logs from the server LSM-VIA is connected to.
USER MANUAL
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