16 Problem Solving
474
Problem Solving
16
016-721
O O [Cause] An error occurred during print processing. Probable
causes are as follows:
1. Printing was instructed by [automatic tray selection]
when [Paper Type Priority] is set to [Automatic Tray
switching Off] for all paper in the [Common Settings].
2. ESC/P command error
[Remedy] For Cause 1: When printing by automatic tray selection,
set one of the paper types to a setting other than
[Automatic Tray switching Off] in [Paper Type Priority].
For Cause 2:Check the print data.
Refer to "Paper Type Priority" (P.280).
016-722
O [Cause] The specified staple position or the specified paper size is
not supported in the finisher.
[Remedy] Check the staple position and the paper size, and try to
print again.
016-725
O [Cause] A scanned document stored in a mailbox was to be sent by
fax using the Job Flow feature, but the mailbox document
could not be converted to fax data.
[Remedy] Do not use the Job Flow feature. Simply scan the
document through the machine's [Fax] screen to send it by
fax.
016-726
O [Cause] Unable to automatically select a printer language even
though the print mode is set to [Auto].
Probable causes are as follows:
1. PostScript data was sent with no Adobe PostScript 3 Kit
(optional) installed.
2. The PDF file was sent directly to the machine using LPR
with Adobe PostScript 3 Kit installed and no HDD
Extension Kit installed.
[Remedy] For Cause 1:An Adobe PostScript 3 Kit must be installed.
For Cause 2:A HDD Extension Kit must be installed.
016-727
O [Cause] A job was cancelled without storing a document into a
mailbox because the document was determined as 0
page.
[Remedy] The document could not be stored into the mailbox
because the machine determined the print document as 0
page. Disable [Skip Blank Pages] on the Print Options
setting, or add text to the document if the document is
blank.
016-728
O [Cause] An unsupported tag is included in the TIFF file.
[Remedy] Check the print data.
Refer to "Layout Adjustment" (P.194).
016-729
O [Cause] Unable to print because the number of colors or the
resolution of the TIFF file is out of allowed range.
[Remedy] Change the number of colors/resolution for the TIFF file,
and try again.
Refer to "Layout Adjustment" (P.194).
016-731
O [Cause] Unable to print TIFF data because it was interrupted.
[Remedy] Retry printing.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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