Error Code
423
Problem Solving
14
016-310
016-311
016-312
016-313
016-314
016-315
016-317
016-321
016-322
016-323
016-325
016-326
016-327
016-328
016-336
016-350
016-351
016-365
016-369
016-372
016-373
016-374
016-375
016-376
016-377
016-378
016-379
016-380
016-381
016-382
O [Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the touch
screen is blank, and then switch on the machine power. If
the same message is displayed again, contact our
Customer Support Center.
016-400
O [Cause] The user name and password for 802.1x authentication
does not match.
[Remedy] Confirm and correctly enter the user name or password. If
the error still is not resolved, check whether the network
environment is set correctly.
016-401
O [Cause] The 802.1x authentication method cannot be processed.
[Remedy] Set the authentication method of the machine to the same
method as set for the authentication server.
016-402
O [Cause] The authentication connection timed out.
[Remedy] Confirm the network connection and switch setting of the
authentication device physically connected to the machine
via a network, and check whether it is connected to the
machine correctly.
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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