Error Code
441
Problem Solving
14
016-777
O [Cause] A hard disk error occurred during image processing.
[Remedy] The hard disk may be defective. To replace the hard disk,
contact our Customer Support Center.
016-778
O [Cause] The conversion processing of the scanned image was
interrupted because of insufficient disk space.
[Remedy] Delete unnecessary data from the hard disk to free up disk
space.
016-779
O [Cause] An error occurred during scanned image conversion
processing.
[Remedy] Retry scanning. If using large-size paper such as A3 with
[Resolution] set to [600 dpi], specify [Resolution] to [400
dpi] or lower in [Layout Adjustment]. If the error still is not
resolved, contact our Customer Support Center.
016-780
O [Cause] A hard disk error occurred during scanned image
conversion processing.
[Remedy] The hard disk may be defective. To replace the hard disk,
contact our Customer Support Center.
016-781
O [Cause] Unable to connect to the SMTP server.
z
Unable to establish a connection between the machine
and the server.
z
Although the connection between the machine and the
server has been established, ASCII characters are not
used for the host name specified on the machine.
[Remedy] Take one of the following measures:
z
Check whether the network cables are plugged in
securely.
z
Enter the host name using ASCII characters in [Tools] >
[Connectivity & Network Setup] > [Machine's E-mail
Address/Host Name].
016-786
O [Cause] When using the Scan feature, the machine could not write
the file to the hard disk.
[Remedy] Take one of the following measures:
z
Switch off the machine power, make sure that the touch
screen is blank, and then switch on the machine power.
z
Load paper on the paper tray as necessary.
z
If the error occurs when sending an e-mail, take one of
the following measures:
- Lower the resolution.
- Reduce the size.
- Reduce the number of pages, and divide the job into
several e-mails to send.
- Send the job by setting [Color Scanning] to [Black &
White].
016-788
O [Cause] Failed to retrieve a file from the Web browser.
[Remedy] Take one of the following measures, and then execute the
operation again:
z
Reload the browser page.
z
Restart the browser.
z
Switch off the machine power, make sure that the touch
screen is blank, and then switch on the machine power.
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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