Error Code
467
Problem Solving
14
027-523
O [Cause] The machine failed to transfer data using SMB of the Scan
to PC service because a folder could not be created on the
SMB server. The specified folder already exists.
[Remedy] Check whether the specified name is being used for
another file or folder on the SMB server.
027-524
O [Cause] The machine failed to transfer data using SMB of the Scan
to PC service because a folder could not be created on the
SMB server. The specified folder already exists.
[Remedy] Check whether the specified name is being used for
another file or folder on the SMB server.
027-525
O [Cause] During forwarding using SMB of the Scan to PC service, a
file could not be deleted from the SMB server because of
one of the following reasons:
z
The file does not exist.
z
The file is opened.
z
The specified file name is being used as a directory.
[Remedy] Check whether the file is not being used by another user at
the specified save location.
027-527
O [Cause] During forwarding using SMB of the Scan to PC service, a
folder could not be deleted from the SMB server because
of one of the following reasons:
z
The file does not exist.
z
The directory is not empty.
z
The specified directory name does not exist.
[Remedy] Check whether the file is not being used by another user at
the specified save location.
027-528
O [Cause] The machine failed to transfer data using SMB of the Scan
to PC service because no space is available at the save
location on the SMB server.
[Remedy] Check whether the save location has free space.
027-529
O [Cause] The machine failed to transfer data using SMB of the Scan
to PC service because an unexpected error has been
received from the SMB server, or an unexpected internal
error has occurred on the machine.
[Remedy] Log into the server from another computer using the same
user name, to confirm whether a file can be written into the
same save location on the server. If the error still is not
resolved, it may be an internal error. Contact our
Customer Support Center.
027-530
O O [Cause] There are duplicate file names.
[Do Not Save] is set as a handling method when names
are duplicated for scanned files.
[Remedy] Set the process to be executed when file names are
duplicate to other than [Do Not Save].
027-531
O O [Cause] Detected an incorrect filing policy (when add was selected)
after connecting to the server.
[Remedy] When [Rename New File] is set as the process to be
executed when file names are duplicate, confirm that the
file format is not multi-page.
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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