14 Problem Solving
468
Problem Solving
14
027-532
O O [Cause] Failed to access the NEXTNAME.DAT file.
[Remedy] When [Rename New File] is set as the process to be
executed when file names are duplicate, check the
NEXTNAME.DAT file is correct.
027-533
O O [Cause] An internal error occurred.
[Remedy] Execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
027-543
O [Cause] The SMB server (NetBIOS) name is invalid.
[Remedy] Check whether the server name of the SMB server is
correct.
027-547
O O [Cause] SMB protocol error. An invalid character was detected in
the specified domain name.
[Remedy] If the error occurred during SMB authentication:
Consult your network administrator for the domain name,
and then set it correctly.
Also, check whether the domain name set on the machine
is correct.
To confirm the settings, execute the following procedures:
1. Enter the System Administration mode, and select
[Tools] > [Connectivity & Network Setup] > [Remote
Authentication/Directory Service] > [SMB Server
Settings].
2. Select the SMB server to confirm the domain name.
If the error occurred during transferring using SMB of the
Scan to PC service:
Consult your network administrator whether the domain
name specified when entering login name is correct.
To confirm the domain name on the server, execute the
following procedures:
1. Select [Start] > [Programs] > [Administrative Tools] >
[Active Directory Domains and Trusts] on the Active
Directory domain controller.
2. From the left side frame of the [Active Directory
Domains and Trusts] window, select [Active Directory
Domains and Trusts] > [Domains]. Right-click [Domains]
to select [Properties].
3. Select [General] tab in the domain properties window,
and confirm the domain name (prior to Windows 2000).
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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