Error Code
469
Problem Solving
14
027-548
O [Cause] SMB protocol error. An invalid character was detected in
the specified user name.
[Remedy] Have your network administrator set the user name on the
server authorized characters.
To confirm the user name on the server, execute the
following procedures:
1. Select [Start] > [Programs] > [Administrative Tools] >
[Active Directory Users and Computers] on the Active
Directory domain controller where the user information
is set.
2. Select [Active Directory Users and Computers] >
[Server] > [Domains] > [Users] from the left side frame
of the [Active Directory Users and Computers] window,
to display the user information.
3. Right-click the target user from the right side frame of
the [Active Directory Domains and Trusts] window to
select [Properties].
4. Select the [Account] tab in the [User Properties]
window, and confirm the user name of [User Log On
Name (Prior to Windows 2000)].
027-549
O [Cause] SMB protocol error
[Remedy] Execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
027-564
O [Cause] SMB protocol error. The SMB server was not found.
[Remedy] Check whether the connection between the authentication
server and the machine has been established via a
network.
For example, confirm the following conditions:
z
Network cable connection
z
TCP/IP settings
z
Connection via Port 137 (UDP), Port 138 (UDP), and
Port 139 (TCP)
027-565
O [Cause] SMB protocol error
[Remedy] Execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
027-566
O [Cause] SMB protocol error. SMB (TCP/IP) is not active.
[Remedy] Confirm that SMB (TCP/IP) is active on the [Port Settings]
screen of the [Properties] tab on CentreWare Internet
Services.
027-569
O [Cause] The SMB (TCP/IP) port is not activated.
[Remedy] Confirm that SMB (TCP/IP) is active on the [Port Settings]
screen of the [Properties] tab on CentreWare Internet
Services.
027-572
027-573
027-574
027-576
027-578
O [Cause] SMB protocol error
[Remedy] Execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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