Error Code
471
Problem Solving
14
027-706
O [Cause] Unable to find the S/MIME certificate associated with the
machine’s e-mail address when sending e-mail.
[Remedy] Import the S/MIME certificate corresponding to the mail
address to the machine.
027-707
O [Cause] The S/MIME certificate associated with the machine’s e-
mail address has expired when sending e-mail.
[Remedy] Ask the sender to issue a new S/MIME certificate, and
then import the certificate to the machine.
027-708
O [Cause] The S/MIME certificate associated with the machine’s e-
mail address is not reliable when sending e-mail.
[Remedy] Import a reliable S/MIME certificate to the machine.
027-709
O [Cause] The S/MIME certificate associated with the machine’s e-
mail address has been discarded when sending e-mail.
[Remedy] Import a new S/MIME certificate to the machine.
027-710
O [Cause] No S/MIME certificate is attached to the received e-mail.
[Remedy] Ask the sender to send the e-mail with an S/MIME
certificate attached.
027-711
O [Cause] No S/MIME certificate could not be obtained from the
received e-mail.
[Remedy] Import the sender's S/MIME certificate to the machine, or
ask the sender to send S/MIME signature mail with an S/
MIME certificate attached.
027-712
O [Cause] The received S/MIME certificate has expired, or is an
unreliable certificate.
[Remedy] Ask the sender to send the e-mail with a valid S/MIME
certificate attached.
027-713
O [Cause] The received e-mail has been discarded because it may
have been altered on its transmission route.
[Remedy] Inform this error to the sender, and ask the sender to send
the e-mail again.
027-714
O [Cause] The received e-mail has been discarded because the
address in its From field differed from the mail address in
the S/MIME signature mail.
[Remedy] Inform the sender that the mail addresses differ, and ask
the sender to send the e-mail again.
027-715
O [Cause] The received S/MIME certificate has not been registered
on the machine, or has not been set for use on the
machine.
[Remedy] Import the sender's S/MIME certificate to the machine, or
change settings to use the S/MIME certificate on the
machine if the S/MIME certificate has already been
registered.
027-716
O [Cause] The received S/MIME certificate has been discarded
because the certificate was unreliable.
[Remedy] Ask the sender to send the e-mail with a reliable S/MIME
certificate attached.
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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