14 Problem Solving
472
Problem Solving
14
027-717
O [Cause] Unable to obtain SMTP server address for e-mail
transmissions from the DNS server.
[Remedy] Check whether the DNS server is set correctly.
027-720
O [Cause] Unable to find the server of an application interface
destination.
[Remedy] Confirm the DNS server address. Or, check whether the
computer on which the application (ApeosWare Flow
Service) is installed has been registered on the DNS
server.
027-721
O [Cause] An application interface destination does not exist.
[Remedy] Check whether the application linked (ApeosWare Flow
Service) is operating correctly.
027-722
O [Cause] The jobs timed out during connection with an application
interface destination.
[Remedy] Try processing the job flow again.
027-723
O [Cause] Authentication at the application interface destination
(ApeosWare Flow Service) failed.
[Remedy] Confirm the user name and password that is used when
creating a job flow.
027-724
O [Cause] An application interface destination (ApeosWare Flow
Service) could not be accessed.
[Remedy] Check whether ApeosWare Flow Service is operating
correctly. If it is operating correctly, confirm the log.
027-725
O [Cause] A job operation failed using an application interface.
[Remedy] Check whether the application linked (ApeosWare Flow
Service) is operating correctly. If it is operating correctly,
confirm the log. If it is not operating, confirm the network
environment.
027-726
O [Cause] The status of the application interface destination
(ApeosWare Flow Service) is unknown.
[Remedy] Check whether ApeosWare Flow Service is operating
correctly. If it is operating correctly, confirm the log.
027-727
O [Cause] A parameter is illegal during an application interface.
[Remedy] Try processing the job flow again.
027-728
O [Cause] The number of files that are to be sent to external services
exceeded the maximum number.
[Remedy] Reduce the number of files, and send them again.
027-730
O [Cause] The number of the document pages attached to the SMTP
mail exceeds the maximum number of pages allowed for
the Split Send feature.
[Remedy] Increase the number of pages allowed for the Split Send
feature, or reduce the number of the document pages.
027-750
O O [Cause] Attempted to execute a fax, a print, or an Internet fax
transmission to the scanned document.
[Remedy] The Fax, Print, or Internet Fax features are unavailable for
scanned documents. Set the job flow correctly.
027-751
O [Cause] An error occurred during job flow processing.
[Remedy] Confirm the settings of the job flow.
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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