14 Problem Solving
474
Problem Solving
14
027-762
O [Cause] An on-demand print job is sent to the machine using the
Web Applications feature, however, the specified job ticket
is invalid because of one of the following causes:
z
Abnormal change to the job ticket because of the
machine software failure
z
Abnormal change to the job ticket because of a bug on
the sender’s remote server
z
Abnormal change to the job ticket because of network
trouble
z
Intentional alteration to the job ticket
[Remedy] Execute the print job again. If the error still is not resolved,
contact our Customer Support Center.
027-771
O [Cause] The hard disk of the server connected to the machine is
full.
[Remedy] Delete unnecessary data from the server.
027-772
O [Cause] An error occurred during communication with the SMTP
server.
[Remedy] Use ASCII characters to modify the host name that has
been specified under [Tools] > [Connectivity & Network
Setup] > [Machine’s E-mail Address/Host Name]. If the
error still is not resolved, confirm with your network
administrator whether the SMTP server supports the
HELO command.
027-773
O [Cause] An error occurred during communication with the SMTP
server.
[Remedy] Wait for a while, and then execute the operation again.
027-774
O [Cause] The specified e-mail address contains unsupported
characters.
[Remedy] Specify the e-mail address using only ASCII characters.
027-775
O [Cause] Too many destination addresses have been specified.
[Remedy] Reduce the number of destination addresses. If the error
still is not resolved, confirm with your network
administrator whether the SMTP server supports the
EHLO command.
027-776
O [Cause] An error occurred during communication with the SMTP
server.
[Remedy] Use ASCII characters to modify the host name that has
been specified under [Tools] > [Connectivity & Network
Setup] > [Machine’s E-mail Address/Host Name]. If the
error still is not resolved, confirm with your network
administrator whether the SMTP server supports the
EHLO command.
027-777
O [Cause] The destination SMTP server does not support SMTP-
AUTH.
[Remedy] Set [E-mail Send Authentication] to [Off] under [Tools] >
[Connectivity & Network Setup] > [Outgoing/Incoming E-
mail Settings] > [SMTP Server Settings].
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
To Next Page
Loading...
