284 6 Troubleshooting
026-730 The paper is not loaded correctly.
Check the following:
• The paper guides are correctly positioned in the tray.
• The maximum allowable number of printable pages has been exceeded.
• The tray is extended.
027-400 Communication with the printer failed.
If another message is displayed, check its contents. If a panel operation is in progress, exit it. If
remote access is in progress, wait until the access is complete. If this does not resolve the
problem, switch the power off and then back on again. If this does not resolve the problem,
contact our Customer Support Center or your dealer.
027-442 IPv6 IP addresses are duplicated.
Change the printer's IPv6 “Auto Stateless Address 1” or the network device IPv6 address to
eliminate the IP address duplication.
027-443 IPv6 IP addresses are duplicated.
Change the printer's IPv6 “Auto Stateless Address 2” or the network device IPv6 address to
eliminate the IP address duplication.
027-444 IPv6 IP addresses are duplicated.
Change the printer's IPv6 “Auto Stateless Address 3” or the network device IPv6 address to
eliminate the IP address duplication.
027-445 A manually set IPv6 IP address is wrong.
Re-configure the IPv6 address correctly.
027-446 The IP address of IPv6 set manually already exists.
Change the IPv6 Manually Configured Address on the machine, or the IP address of IPv6 on the
network device, to remove the duplication of addresses.
027-447 IPv6 addresses are duplicated.
Change the printer's IPv6 Link Local Address or the network device IPv6 address to eliminate the
IP address duplication.
027-452 IP address already exists.
Change the IP address set on the machine.
027-500 The SMTP server name could not be resolved when sending response e-mail.
Check if SMTP server settings are correct from CentreWare Internet Services.
027-501 The POP3 server name could not be resolved when using POP3 protocol.
Check if POP3 server settings are correct from CentreWare Internet Services, check if POP3
server settings are correct from.
027-502 An error occurred with the POP server. Execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
027-503 Login to the POP3 server failed when using POP3 protocol.
Check if the user name and password for using the POP3 server are configured correctly from
CentreWare Internet Services.
027-564 SMB protocol error. The SMB server was not found.
Check whether the connection between the authentication server and the machine has been
established via a network.
For example, confirm the following conditions:
• Network cable connection
• TCP/IP settings
• Connection via Port 137 (UDP), Port 138 (UDP), and Port 139 (TCP)
027-565 SMB protocol error.
Execute the operation again. If the error still is not resolved, contact our Customer Support
Center.
027-566 SMB protocol error. SMB (TCP/IP) is not active.
Confirm that SMB (TCP/IP) is active on the [Port Settings] screen of the [Properties] tab on
CentreWare Internet Services.
Error Code Cause/Remedy
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