Title My device does not appear as a removable drive
Identifier GUID-B7DC540A-8430-430F-8E4E-6C70EFBBE062
Language EN-US
Description
Version 2
Revision 2
Changes Changed text to make the topic more generic since we do not officially support older versions of
Windows.
Status Released
Last Modified 14/07/2016 14:14:50
Author mall
My device does not appear as a removable drive on my computer
On most computers, the device connects using Media Transfer Protocol (MTP). In MTP mode, the device
appears as a portable device and not as a removable drive.
Title My device does not appear as a portable device
Identifier GUID-85001551-C631-4FA3-8CE5-3526B72DA8CB
Language EN-US
Description
Version 1
Revision 7
Changes QA’d EN, AF, AR, BG, CS, DA, DE, EL, EN-GB, ES, ET, FI, FR, HR, HU, IT, KO, ZH-CN, ZH-TW, SL, SK, LT, LV,
NO, PL, PT, RO, RU, SV, TR
Status Released
Last Modified 05/12/2014 17:27:09
Author petersenj
My device does not appear as a portable device on my computer
On Mac
®
computers and some Windows
®
computers, the device connects using USB mass storage mode. In
USB mass storage mode, the device appears as a removable drive or volume, and not as a portable device.
Windows versions prior to Windows XP Service Pack 3 use USB mass storage mode.
Troubleshooting 145