GE MAC 1600

A-6 MAC™ 1600 2028451-182B
Troubleshooting
Cannot Import or Transmit Records Via Modem
If you receive an error while attempting to import or transmit ECG
records via modem, do the following:
 Verify the correct communication option has been activated.
The MAC 1600 system supports two options for communicating via
modem: MODC (for communicating with a CardioSoft system) and
MODM (for communicating with a MUSE system). For more
information, refer to “Options Setup” on page 9-29.
 Verify the modem is connected to an analog telephone line using a
standard RJ11 phone jack.
For more information, refer to “Back View” on page 2-3.
 For external modems, verify the modem is the Multitech
MT5634ZBA Global Modem (PN 2004831-001)
 For external modems, verify the modem is connected to the MAC
1600 unit with one of the following cables:
 350MM MAC 1200 Modem Cable (2008683-001)
 1M MAC 1200 Modem Cable (2008683-002)
The cable must be connected to COMM B on the back of the unit. For
details, refer to “Back View” on page 2-3.
 For external modems, verify the modem is powered on.
An external modem may be powered using either of the following
methods:
 Externally
Verify the unit is plugged into an AC outlet.
 Internally
Verify that Power For External Modem is enabled on Basic Setup
(see “Basic Setup” on page 9-2).
 Check Communications Setup to:
 Verify the correct modem type is selected.
 Verify the correct dialing method is selected and configured
accurately.
For details, refer to “Communication Setup” on page 9-19.
 If transmitting records, check the selected location to:
 Verify Modem is the selected device.
 Verify the Phone Number is correct.
 Verify the correct Protocol is selected.
For details, refer to “Communication Setup” on page 9-19.
Cannot Export to Shared Directories
To resolve errors received while attempting to export ECG records to a
shared directory, do the following:
 Verify the LANC communication option has been activated.