10 GE INFORMATION D400 SUBSTATION GATEWAY INSTRUCTION MANUAL
PRODUCT SUPPORT
Contact GE Grid Solutions technical support
GE Grid Solutions Technical Support is open 24 hours a day, seven days a week for you to
talk directly to a GE representative.
In the U.S. and Canada, call toll-free: 1 800-547-8629
International customers, please call: + 1 905-927-7070
Or e-mail to multilin.tech@ge.com
Have the following information ready to give to Technical Support:
• Ship to address (the address that the product is to be returned to)
• Bill to address (the address that the invoice is to be sent to)
•Contact name
• Contact phone number
• Contact fax number
• Contact e-mail address
• Product number / serial number
• Description of problem
Technical Support will provide you with a case number for your reference.
GE Grid Solutions address
The GE Grid Solutions company address is:
GE Grid Solutions
650 Markland Street
Markham, Ontario
Canada L6C 0M1
Product returns
A Return Merchandise Authorization (RMA) number must accompany all equipment being
returned for repair, servicing, or for any other reason. Before you return a product, please
contact GE Grid Solutions to obtain an RMA number and instructions for return shipments.
You are sent the RMA number and RMA documents via fax or e-mail. Once you receive the
RMA documents, attach them to the outside of the shipping package and ship to GE.
Product returns are not accepted unless accompanied by the Return Merchandise
Authorization number.
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