HME EOS HD - Speed-Team and Dedicated Modes

EOS
|
HD OPERATION
16
Speed-Team Operation
The Operator Mode provides a Speed Team setting. In Speed Team operation, audio and vehicle
detection are disabled at the order point.
Speed team operation is used during high-volume times. To “Speed” up the ordering process during
these high volume situations, one or more order takers (the “Team”) wearing headsets will take orders
directly from each car in line and relay the orders to the in-store staff to prepare orders.
When Speed Team is enabled, all audio (Inbound/Outbound) from the speaker post is shut off and all
Vehicle arrival tones are disabled.
Note: Speed teams are only used in single or dual-lanes, not in tandem drive-thrus.
CAUTION: During Speed Team, many base station functions will be disabled. Vehicle arrival tones and
the customer’s voice will not be heard in the headset.
1. To start speed-team operation, press the Menu button
on the base station LANE STATUS display, and then
press the Operator mode button on the MAIN MENU
display.
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2. On the OPERATOR MODE display, press the Activate
Speed Team button to select ✔ (on).
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3. To return to normal operation, return to the OPERATOR
MODE display and press the Activate Speed Team
button to select − (off).

4. Select External only if speed team will be activated from
a remote switch connected to the base station
Note: In multiple-lane operations, the Activate
dedicated mode option will also appear on the
OPERATOR MODE display (see Dedicated mode, pg. 17).
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