HME EOS HD - Introduction to EOS HD System; Full Duplex and Half Duplex Modes

INTRODUCTION
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1. INTRODUCTION
The EOS HD Wireless Drive-thru Headset System is designed to deliver a clear drive-thru
conversation for Quick Service Restaurants (QSR) around the world.
The EOS Base Station and wireless headsets offer a clear conversation with customers in the drive-
thru, as well as fellow store employees using the headset’s B-Channel and a push of a button.
The Push-to-Talk feature is a basic headset operation that allows customer communication by holding
a headset button to talk and listen. The headset button is released to disconnect (see below).
Hands Free headset modes allow Order Takers to communicate with customers as they would in a
phone call by pressing a button once to talk to a customer at the menu. The headset automatically
disconnects when the customer drives away.
The Messaging System allows store owners the option to record pre-programmed greetings to
customers and detailed instructions and reminders to employees.
Full Duplex and Half Duplex Modes
Full Duplex:
In most Drive-Thru operations, a Menu board or Speaker Post consists of a Microphone to hear the
customer talk and a Speaker so the customer can listen.
When your Base Station is congured in Full Duplex mode, the Microphone and Speaker can transmit
audio at the same time like a telephone call. This is benecial for increasing the ability to understand a
customer and immediately respond without delay.
Half Duplex:
In this unique conguration, the Menu board or Speaker Post consists of only a single speaker.
This single speaker is used to both speak to and listen to the customer. But because there is only one
speaker, the Order Taker can’t speak and listen simultaneously as performed in Full Duplex mode.
Half Duplex works like a Walkie Talkie. To speak to the customer, press the headset A button. To
listen to a customer, release the A button.
Full Duplex is the fastest and most efcient form of Base Station communication, but some
circumstances may make it necessary to temporarily switch a base station to Half Duplex mode.
Should the microphone fail or be damaged, switching to Half Duplex allows the Order Taker to
continue taking orders until the microphone is repaired or replaced.
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Introduction
EOS|HD
Equipment
EOS|HD
Operation
Audio Processing
Functions
Equipment Care
and Cleaning
Troubleshooting
Equipment
Specications
EOS|HD Message
Center Guide
Important
Notices