HME EOS HD - EOS HD Message Center Quick Start Guide; Step One: Choose Messages; Step Two: Determine Message Timing and Location; Step Three: Create Message Schedule

MESSAGE CENTER QUICK START GUIDE
67
8. EOS|HD MESSAGE CENTER QUICK START GUIDE
Right Message, Right People, Right Time!
INSTRUCTIONS
Planning to set-up your HME EOS|HD Message Center is easy to do when you follow these three simple
steps.
STEP ONE: Choose your CUSTOMER GREETINGS, EMPLOYEE REMINDERS, and ALERTS
TIP: Schedule only a few messages at a time and change them often to improve your customers’ and
employees’ awareness. Choose from several common messages provided in your HME EOS|HD, or record
your own unique messages. (Refer to your EOS|HD Operating Instructions manual for a list of pre-
programmed messages.)
h 3 or 4 CUSTOMER GREETINGS that play to your customers when they arrive at the menu
board
h 2 or 3 REMINDERS that play to your employees to remind them of important tasks such as
hand washing
h 1 or 2 ALERTS that notify the employees when something needs immediate attention such as
when the back door is left open
STEP TWO: Determine WHEN and WHERE the messages play
h CUSTOMER GREETINGS play through the speaker at the menu board, and the headsets and
ceiling speakers. REMINDERS and ALERTS are played through any or all headsets and/or grill
speaker. Playing REMINDER and ALERT messages to ALL headsets is the default setting and is
most commonly used
h A REPEAT interval can be set if you want a REMINDER to be played throughout the day. For
example, set the repeat interval for 60 minutes, the task reminder of hand washing will play
every 60 minutes.
h A DELAY can be set for an ALERT when you want to be notied if something has occurred for a
specic period of time. For example, set the delay to ALERT you when the back door has been
left open for ve minutes.
STEP THREE: Create your message schedule for the messages listed in STEP TWO
h CUSTOMER GREETINGS can be scheduled to change with your day-part business. For
example, schedule one greeting for breakfast, another for lunch and dinner, and a third to
promote an all-day special.
TIP: A default STORE CLOSED message can play automatically to cars that arrive after the store is
closed, and stop playing when the store opens. To use this feature, you must make sure the store hours
are set correctly. (Refer to your EOS|HD Operating Instructions manual.)
h REMINDERS and ALERTS are commonly scheduled to play ALL DAY and typically use the
delay or repeat feature
h The message SCHEDULE can be customized by day, although it is most commonly the same
for every day of the week
1 2 3 4 5 6 7 8 9
Introduction
EOS|HD
Equipment
EOS|HD
Operation
Audio Processing
Functions
Equipment Care
and Cleaning
Troubleshooting
Equipment
Specications
EOS|HD Message
Center Guide
Important
Notices