HME EOS HD - Message Center Configuration; Message Center Operation Overview

EOS
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HD OPERATION
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Message Center Operation
The Message Center is a central point where messages are congured to be triggered by various events
during designated time periods. Messages can be sent to customers at the speaker post or to crew
members via headset or ceiling speakers.
Some messages are pre-named and pre-recorded, and all messages can be edited and/or re-recorded to
meet specic requirements.
There are three types of messages: Customer Greeter, Reminder and Alert messages. The table on the
next page displays the names and contents of factory preset messages, followed by detailed instructions
of how to set up your Message Center.
Note: Before continuing, it is important to consider all possible time periods that Message Center
messages need to be played in the store. Up to 12 time periods can be congured. When you have
determined all of the time periods needed, go to the Schedule Times section of these instructions to set
up the time periods for the store before continuing with the Message Center setup. The current time
and date and store open and close times should also be set before other Message Center setups.
Customer Greeter messages
Customer Greeter messages are played when a customer arrives at the speaker post. They are typically
used to greet customers and inform them of promotional items. Customer Greeter messages are
pre-named but not pre-recorded, with the following exceptions: the Store Closed message and Pull
Forward message (tandem drive-thrus only). All Customer Greeter messages can be renamed and
recorded or re-recorded to meet store needs.
Reminder messages *
Reminder messages are heard in crew member headsets or ceiling speakers regarding daily tasks.
Reminder messages are congured to play during scheduled time periods. There are 12 pre-named
and pre-recorded Reminder messages that can be named and recorded to meet store needs. There are
also three “Empty” messages that can be named and recorded as needed. Reminder messages can be
sent to all crew members or targeted to specic headsets. If you require more than the three “Empty”
message slots available for the Reminder Messages option, you can add more “Empty” slots from the
Alert Messages using the Set Extra Reminders option (see page 35).
Alert messages *
h Alert messages (audio) are sent to crew members via headset or ceiling speakers to report a
situation that requires attention, such as a door being left open or a customer arriving in the
store. Alert messages heard by all crew members or targeted to specic headsets. There are
six messages that can be triggered by switched inputs (relay contacts) and14 messages that
can be triggered by Network commands.
h Alert messages (email) can also be congured to send to designated email recipients.
* Reminder and Alert Messages can be assigned a Low or High Priority.
Low Priority − Low Priority messages will be interrupted during play if a car arrives at
the speaker post or if a crew member presses the A or B button. Interrupted Low Priority
messages will not play again until the next trigger event occurs.
High Priority − High Priority messages will be interrupted when a crew member presses
the A or B button. Following the interruption, the message will play again.
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Introduction
EOS|HD
Equipment
EOS|HD
Operation
Audio Processing
Functions
Equipment Care
and Cleaning
Troubleshooting
Equipment
Specications
EOS|HD Message
Center Guide
Important
Notices