2. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to
select.
3. Press Previous or Next until the screen displays Drive FW Upgrade. Press Enter to select.
4. Enter the administrator password if prompted.
5. Press Previous or Next until the screen displays Drive FW Upgrade by Tape. Press Enter to select.
6. Press Previous or Next until the screen displays one of the following: Drive 1. The second line
may read: Firmware: G39W or Drive 2 Firmware: G39W or All Drives. Press Enter to select the
appropriate drive to upgrade.
7. Press Previous or Next until the display shows the correct slot location of the firmware upgrade
tape installed in the device (example) FW Tape Location Slot: Mailslot. Press Enter to select the
correct firmware tape location. The screen displays Upgrading Drive FW.
8. When the update is complete, the screen displays either Success Export FW Tape, or Failed Export
FW Tape. If the upgrade failed, press Enter to display the error code and message describing
the cause of the failure.
9. Remove the firmware upgrade tape from the device using either the mailslot or by removing the
magazine where the tape has been placed.
Viewing logs (Support > Library Error Log)
The Library keeps a log of recent error and warning messages. See “Error codes” on page 180 for
more information about error codes.
To access the error or warning log:
1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to
select.
2. Press Previous or Next until the screen displays Library Error Log to see error messages or Library
Warning Log to see warnings. Press Enter to select.
3. Enter the administrator password, if prompted.
4. Press Enter to see the message description. Press Cancel to return to the message code.
5. Press Next to see the next message.
Downloading a support ticket (Support > Download Support Ticket)
A support ticket contains information that can help a system administrator or support engineer diagnose
device problems. Use this option to download a support ticket to a USB flash drive. Downloading the
support ticket to a USB flash drive lets you view the ticket on a computer that is not connected to the
device. You can view the support ticket with the Library & Tape Tools.
To download a support ticket:
1. Insert a USB flash drive into the USB port on the back panel.
2. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to
select.
3. Press Previous or Next until the screen displays Download Support Ticket. Press Enter to select.
HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service
guide 129
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