5 Troubleshooting
CAUTION:
This Library is designed to operate when installed in a rack using the included rack rails. The MSL2024
and MSL4048 can also be set on a flat surface when mounted in the optional Rack-to-Tabletop
Conversion Kit. Operating the Library without one of these kits, such as on a flat surface without the
Rack-to-Tabletop Conversion Kit, could result in device errors. Placing any weight on top of the device
might also cause errors.
CAUTION:
Shipping Lock: The shipping lock must be removed for the robotics to work properly on the MSL2024
and MSL4048. The device displays a robot move error if the shipping lock is not removed (see
“Removing the shipping lock” on page 45).
TIP:
For an online troubleshooting tool, go to http://www.hp.com/support/MSLG3Tstree. The problems
and solutions in the troubleshooting tree are updated more frequently than this manual.
Detection problems after installing a parallel SCSI device
The MSL4048 Library will not operate with a full-height tape drive installed in the middle two half-height
drive bays. Verify that the full-height tape drive is installed in a supported position. A full-height drive
may only be installed in either the upper or lower two half-height drive bays.
Problems encountered after installation are often caused by improper parallel SCSI bus configuration,
application software configuration errors, or an incorrectly configured operating system. If the
application software or operating system does not communicate with the device after installation,
determine the extent of the detection problem:
• Does the application software detect the tape drive?
• Does the application software detect the Library?
• Does the operating system detect the tape drive?
• Does the operating system detect the Library?
• Does the operating system detect the Library, but list it as a generic device?
Based on the extent of the detection problem, check the following:
• If neither the application software nor operating system detects the tape drive, or they do not detect
both the tape drive and the Library:
HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service
guide 153
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