HP StorageWorks MSL2024 User Manual

Details and solutionDescriptionError code
• Retry the backup with a different token.
• If the error occurs again, contact HP cus-
tomer support.
Error during key server token backup;
backup process unsuccessful.
E3
• Ensure that all tape drives that support
encryption (LTO-4 and later generations)
are at the minimum firmware required for
the Encryption Kit:
• Ultrium 1760 SCSI: W22W
• Ultrium 1760 SAS: U26W
• Ultrium 1840 SCSI: B45W
• Ultrium 1840 SAS: H44W
• If necessary, update the tape drive firm-
ware to the current version.
Drive firmware does not support encryption.E4
• When encryption is enabled with the En-
cryption Kit, ensure that all tape drives in
the logical library support encryption
(LTO-4 and later generations). When
possible, avoid including LTO-2 and LTO-
3 tape drives in a logical library when
encryption is enabled.
Drive generation does not support
encryption.
E5
• Retry the operation on the same key
server token.
• Retry the operation on a new key server
token.
Key Server Token restore process did not
complete, Key Server Token restore failed.
E6
• Verify that the USB device is an HP key
server token from the HP StorageWorks
1/8 G2 & MSL Encryption Kit.
• Retry the operation on a new key server
token.
Incorrect Key Server Toke Type. Token not
supported within this device.
E7
• The first MSL2024 Libraries do not sup-
port the Encryption Kit. Contact your HP
service representative to upgrade your
MSL2024 chassis to a newer version.
Encryption Kit not available due to
incompatible library controller.
E8
• Check ambient temperature to ensure that
it is within operating specifications.
• Check all fans to determine whether they
are working properly.
Drive exceeded temperature specificationF0
• Power-cycle the device and retry the op-
eration.
• Update Library and drive firmware to the
latest versions.
• Re-seat the tape drive to ensure a good
connection to the device.
• If possible, try the drive in another drive
bay.
Library controller lost communication with
the drive
F1
Drive sled
5
not present
F2
Troubleshooting194

HP StorageWorks MSL2024 Specifications

General

Number of Slots	24
Number of Drives	1 or 2
Tape Technology	LTO Ultrium
Drive Bays	1 or 2
Interface	SCSI, SAS
Drive Type	LTO-3, LTO-4
Supported Drives	LTO-3, LTO-4
Operating System Support	Windows, Linux, HP-UX, Solaris, AIX
Dimensions	8.9 x 48.0 x 44.8 cm