IBM 6500

Table 10. Fault Messages (continued)
Fault Message
Operator
Correctable? Explanation Solution
304 BARCODE DAMAGED
REVERSE RIBBON SPOOLS
Yes Barcode detected, but not
complete.
Reverse the ribbon spools.
305 OLD RIBBON DETECTED
INSTALL NEW IBM RIBBON
Yes Ribbon was previously
declared end-of-life on the
installed machine.
Install a new IBM ribbon.
306 UNKNOWN RIBBON
INSTALL NEW IBM RIBBON
Yes Ribbon was not an IBM
coded barcode.
Install a new IBM ribbon.
307 UNKNOWN RIBBON
INSTALL NEW IBM RIBBON
Yes Ribbon not authorized. Install a new IBM ribbon.
733 DP FIFO BUSY* No There is a timing problem in
the Engine Controller
firmware.
Contact your IBM service
representative.
990 MACHINE CHECK N/A Host status message. No action necessary.
998 NV-RAM CHECK No The flash memory is
defective.
Contact your IBM service
representative.
Note: You can still print, but
you cannot save configuration
changes as the NVRAM is
defective.
48V CIRCUIT* No The power supply is not
generating a proper 48 Volt,
or the controller board is not
detecting a 48 Volt output
from the power supply
board.
Contact your IBM service
representative.
A97 GRAPHIC CHECK ERROR
PRESS STOP THEN START
Yes Graphic Check Error: CT
emulation.
Press Stop then Start.
B10 ERROR:
NO DRAM DETECTED*
No Boot-up routines did not
detect the presence of
SDRAM DIMM.
Contact your IBM service
representative.
B11 ERROR:
RAM TEST FAILED*
No SDRAM failed the boot
initialization test.
Contact your IBM service
representative.
B12 ERROR:
PROGRAM MISSING*
Yes The printer does not see a
program in flash memory.
There is no program in printer
memory. Download the
emulation.
B13 ERROR:
NOT COMPATIBLE*
Yes The printer is not compatible
with the downloaded
program.
Use the correct emulation
software options(s) for this
printer model.
B19 ERROR:
DC RETURNED*
No This message indicates an
incorrectly assembled and
tested machine.
Contact your IBM service
representative.
B20 STATUS: 00%
DOWNLOAD MODE
N/A Status message informing the
operator that software is
being downloaded.
No action required.
B21 STATUS:
PRINTER
RESET
N/A Status message informing the
operator that the printer is
undergoing a system reset.
No action required.
Chapter 6. Routine Service and Diagnostics 241