Chapter 16. IBM Remote Support Manager for Storage 493
Draft Document for Review March 28, 2011 12:24 pm 7914RSM.fm
Additional contacts can be configured for subsystems located at other sites. They only
receive notifications related to subsystem problems. See Table 16-1 for information about the
notifications.
Table 16-1 E-Mail notifications
There are several types of notifications sent by RSM to the primary contact or subsystem
contact, as configured in the RSM:
Remote Access notifications are sent when:
– Remote access is enabled or disabled, as shown in Example 16-1.
Example 16-1 Remote access notification
Remote access to the RSM for Storage system has been enabled.
The remote access timeout for localhost is now 35:59 (HH:MM)
There are no remote users connected to localhost at this time.
#
# RSM system type: 1746-A4D
# RSM system serial: KQDFGV8
# RSM system name: localhost.localdomain
# RSM modem Key:
K7EuTWmKlqoDuIsgP0xNYiVI13tDtlqoDuZbIvKXYI9pFXY5Le9qDMbeWKFXkn8l093NAZxi96T3ZYr
b21zFSRUkaBO0wEGcJ6NfmYvasl2w
# RSM build: T1.15.4
# RSM location: Datacenter 1
# RSM address: River Street
# RSM city: River CIty
Notification Primary contact Subsystem
contact
Remote Access is enabled or disabled. x
Remote User connects and logs into the RSM for Storage
system or
logs out.
x
Firewall is enabled or disabled. x
Remote Access is about to expire or has expired. x x
An alert occurs for a subsystem. x x
Daily status updates at local noon. x
Daily status updates at local noon when a subsystem has
an active alert.
xx
Daily phone line check fails. x
Ping Check fails. x
RSM receives an event it is configured to ignore. x x
Notifications from IBM Support or RSM for Storage
Development about the availability of updates to RSM for
Storage software.
x
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