Table 14. DSA messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
v Go to the IBM support web site at http://www.ibm.com/supportportal/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number Component Test State Description Action
215-802-xxx Optical
Drive
v Verify
Media
Installed
v Read/
Write
Test
v Self-Test
Messages
and actions
apply to all
three tests.
Aborted The media tray
is open.
1. Close the media tray and wait 15
seconds.
2. Run the test again.
3. Insert a new CD/DVD into the drive
and wait for 15 seconds for the media to
be recognized.
4. Run the test again.
5. Check the drive cabling at both ends for
loose or broken connections or damage
to the cable. Replace the cable if it is
damaged.
6. Run the test again.
7. Make sure that the DSA code is at the
latest level. For the latest level of DSA
code, go to http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
DSA.
8. Run the test again.
9. For additional troubleshooting
information, go to http://
www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
10. Run the test again.
11. Replace the CD/DVD drive.
12. If the failure remains, go to the IBM Web
site for more troubleshooting
information at http://www.ibm.com/
systems/support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
215-803-xxx Optical
Drive
v Verify
Media
Installed
v Read/
Write
Test
v Self-Test
Messages
and actions
apply to all
three tests.
Failed The disc might
be in use by the
system.
1. Wait for the system activity to stop.
2. Run the test again
3. Turn off and restart the system.
4. Run the test again.
5. Replace the DVD drive.
6. If the failure remains, go to the IBM Web
site for more troubleshooting information
at http://www.ibm.com/systems/
support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
Chapter 4. Troubleshooting 233
To Next Page
Loading...
Need help?
General