Appendix B
Customer Support
B-2
4. Use a layer of shock-absorbing material 70 to 100 mm (3 to 4 inches) thick
around all sides of the instrument to provide firm cushioning and to prevent the
unit from moving inside the container.
5. Seal the shipping container securely.
6. Ship prepaid to:
IDEAL INDUSTRIES Corporation
9145 Balboa Avenue
San Diego, CA 92123
ATTN: Instrument Repair/Service
Return shipping to the customer within the domestic U.S.A. will be paid by
IDEAL INDUSTRIES Corporation.
Service Outside the USA
For technical assistance or service questions outside the U.S.A. and Canada, call
your local distributor.
IDEAL INDUSTRIES recommends annual calibration of the LANTEK testers to
ensure that it continually meets its accuracy specifications. Before returning a unit
for calibration or service outside the U.S.A., contact your local distributor or one
of the IDEAL INDUSTRIES Corporation offices listed below. If your local
distributor does not have a service facility, they will provide assistance in returning
the tester to an authorized IDEAL INDUSTRIES service facility.
If cleaning is required, use a soft cloth and mild cleaner suitable for plastic. Do not
immerse the tester in water.
Americas
IDEAL INDUSTRIES Corporation
9145 Balboa Avenue
San Diego, CA 92123
Tel: 800-854-2708
Fax: 858-278-5141
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