B-1
Appendix B
Customer Support
Contents
• Customer Service
• World Wide Web Services
Customer Service
Technical Assistance
For technical assistance or service questions in the U.S.A. and Canada, call IDEAL
INDUSTRIES at 1-800-854-2708 or 858-279-2200.
Service in the USA
Your LANTEK tester may require annual calibration to meet accuracy
specifications. Before returning a unit for calibration or service, call IDEAL
INDUSTRIES Technical Support at 1-800-854-2708 or 858-279-2200.
If cleaning is required, use a soft cloth and mild cleaner suitable for plastic. Do not
immerse the tester in water.
When returning a unit for service or calibration:
1. Customer name, company, address, telephone number, proof of purchase (for
warranty repairs), and a description of the service are required.
2. Pack in a soft carrying case, hard-sided carrying case, or wrap the instrument
in heavy paper or plastic.
3. Use a strong shipping container. A double-walled carton of 250-pound test
material is recommended.
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