If you are returning a QFX5240 or one of its components to Juniper Networks for repair or replacement,
pack the item as described in this topic.
Before you pack a QFX5240 switch or component:
• Ensure that you have taken the necessary precauons to prevent electrostac discharge (ESD)
damage.
• Retrieve the original shipping carton and packing materials. Contact your JTAC representave if you
do not have these materials, to learn about approved packing materials. See "Contact Customer
Support to Obtain Return Material Authorizaon" on page 118.
Ensure that you have the following parts and tools available:
• ESD grounding strap.
• Anstac bag, one for each component.
• If you are returning the chassis, an appropriate screwdriver for the mounng screws used on your
rack or cabinet.
Pack a QFX5240 Switch for Shipping
To pack a QFX5240 switch for shipping:
1. Power o the switch and remove the power cables. See "Power O a QFX5240 Switch" on page
109.
2. Remove the cables that connect the QFX5240 switch to all external devices.
3. Remove all eld-replaceable units (FRUs) from the switch.
4. Have one person support the weight of the switch while another person unscrews and removes the
mounng screws.
5. Remove the switch from the rack or cabinet and place the switch in a large anstac bag.
6. Place the switch in the shipping carton.
7. Place the packing foam on top of and around the switch.
8. If you are returning accessories or FRUs with the switch, pack them as instructed in "Pack
QFX5240 Components for Shipping" on page 128.
9. Replace the accessory box on top of the packing foam.
10. Close the top of the cardboard shipping box and seal it with packing tape.
11. Write the RMA number on the exterior of the box to ensure proper tracking.
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